Q: How do I contact NBC about my experience on NBCOlympics.com?
A: Please submit your feedback on the contact us page.
Q: How do I get local Olympic TV listings?
A: Vist the TV Listing section by clicking "TV Listings" in the primary navigation. You will be prompted to enter your ZIP code and select your television service provide. By doing so, you get two major benefits: You will get up-to-the-minute TV listings for your home market and you will gain free access to the Olympic Zone, a section dedicated to following the athletes and news from your local city or town.
Q: What do I need to watch video on NBCOlympics.com?
A: You must install the lastest version of Microsoft Silverlight in order to watch any video on NBCOlympics.com. Microsoft Silverlight will provide you with the best Olympic viewing experience including HD quality video, DVR controls and much more.
Q: What are the minimum web browser and/or hardware requirements for viewing video on NBCOlympics.com?
A: You can view the complete lists of compatible browsers and operating systems, by clicking here.
Q: Is video on NBCOlympics available in HD?
A: Yes, with Microsoft’s Silverlight (player), this online content is available in HD.
Q: Can we watch video on NBCOlympics.com outside of the United States?
A: Due to Olympic broadcasting regulations, NBC is only allowed to show Olympic content on the internet for the United States & U.S. Territories (including Puerto Rico). Users outside of those locations will have access to an extensive set of non-event video content on NBCOlympics.com
Q: Is it possible to watch the video in full screen?
A: Yes, you can click on the 'full screen' button that is located on the lower right corner of the video player control bar.
Q: What is Microsoft Silverlight?
A: Silverlight is a lightweight, cross-platform web browser plug-in from Microsoft that enables rich multimedia experiences like the Enhanced Mode player on nbcolympics.com. You can learn more about Microsoft Silverlight at http://silverlight.net.
Q: I have Silverlight 2 installed on my machine. Do I need to upgrade?
A: Yes. The NBC Olympics video player uses new features only available in Silverlight 3. Silverlight is a small download and installs quickly. Silverlight 3 is backwards-compatible with Silverlight 1 and 2.
Q: Why do I need to restart my browser after installing Silverlight?
A: Some users will be prompted to restart their browsers if they are upgrading from a previous version of Silverlight. In most cases, users will not have to restart their web browsers after installing Silverlight.
Q: How do I uninstall Microsoft Silverlight?
A: See the Silverlight support page by clicking here
Q: I have run the Silverlight installation program several times but the website is asking me to install again.
A: Some users will not be able to upgrade Silverlight due to their OS settings. If you are seeing this issue then you should follow these steps:
Q: What is premium Olympic video content?
A: NBCOlympics.com will offer premium live coverage and full event replay video of the Vancouver Games.
Q: When is this premium content going to be available?
A: Live coverage and full event replays will be available starting February 13th, 2010.
Q: What does the registration process involve? Is it time consuming?
A: It’s a quick and simple one-time process. At NBCOlympics.com, select your cable, satellite or IPTV provider from a dropdown list. You will then be required to login as you would to manage your home cable, satellite or IPTV provider account, access email, etc.
Q: How will I know if I am registered?
A: After successfully validating your subscription to your cable, satellite or IPTV provider, a confirmation will appear on screen, in addition to a link to enter the Vancouver Sweepstakes.
Q: Do I need to pay to access this online coverage? Is there a fee?
A: If you are a subscriber of a participating cable, satellite or IPTV provider, there is no fee to access this premium content.
Q: If I don’t register, will I be able to view any online Olympics coverage on NBCOlympics.com?
A: Yes. You will still be able to view exclusive Highlights, Recaps, Interviews, News, Results, Features Athlete Bios, Photo Galleries and other content at NBCOlympics.com. You just won’t be able to view live and full event replay video.
Q: Can I access this live and full event replay coverage online somewhere else other than NBCOlympics.com without registering?
A: This online coverage is exclusive to NBCOlympics.com and isn’t available on another Web site.
Q: Will I be able to watch any video?
A: Absolutely: You will still have access to hundreds of hours of Olympic highlights, athlete interviews and feature stories--plus by entering your ZIP code, you will get up-to-the-minute TV listings for your home market.
Q: Can I watch Olympics video content on my phone?
A: Yes, NBC has a complete mobile site at http://mobile.nbcolympics.com. For more information please check out: http://www.nbcolympics.com/mobile.
Have a specific question for NBCOlympics.com? Check out the FAQ section first, but if that doesn't answer your question, visit the contact us page.
Silverlight is a free download that installs in seconds, that enables you to watch video and enhanced slideshows on NBCOlympics.com.
