Live Extra Help/FAQ
The Olympics provide sport's ultimate kaleidescope, and coming this February, NBC will be your exclusive source for LIVE streaming video coverage of the Sochi Winter Olympics online and in our mobile/tablet apps. All 15 sports. All 98 medal events. All live!
WHAT IS NBC OLYMPICS LIVE EXTRA?
NBC OLYMPICS LIVE EXTRA is the sign-in process that will allow you to gain access to select U.S. Olympic Trials and 1,000+ hours of live coverage and full-event replays of the 2014 Olympics. It is available exclusively online at NBCOlympics.com and via the NBC SPORTS LIVE EXTRA APP.
WHAT DO I NEED TO WATCH VIDEO ON NBCOLYMPICS.COM/LIVEEXTRA?
You must be a subscriber to a TV provider video package that includes specific NBCU networks (varies by provider). You will also need to provide your online credentials during the verification process.
DO I NEED TO PAY TO ACCESS THIS ONLINE COVERAGE? IS THERE A FEE?
As a subscriber to a TV provider package that includes specific NBCU networks (varies by provider), there is no additional fee to access this coverage, beyond what you are paying as part of your monthly bill.
WHAT DOES THE VALIDATION PROCESS INVOLVE? IS IT TIME CONSUMING?
It’s a quick and simple one-time process. When prompted at NBCOlympics.com/LiveExtra or with the NBC SPORTS LIVE EXTRA APP, select your cable, telco, or satellite TV provider from the list. You will then be asked to enter your online credentials to validate your subscription to your provider.
HOW WILL I KNOW IF I AM SIGNED-IN?
You will receive “Congratulations” messaging after you successfully login and immediate access to view the video you had selected. You will also see your TV provider’s logo on the top right of the video screen, along with an option to “Log Out”. In order to continue to access this content through the end of the Olympics, you must remain a subscriber to a cable, telco, or satellite TV package that includes specific NBCU networks
HOW OFTEN WILL I NEED TO ENTER MY USERNAME AND PASSWORD?
For each device (e.g. laptop, desktop, tablet), you must only complete the verification process once, provided you check the “remember me” box when verifying your account information. Also note that for some at-home users, “automatic” validation may occur, allowing direct access to content without the need to input a username/password.
WHAT CAN I VIEW ONLINE ONCE I’VE SUCCESSFULLY LOGGED IN?
The first live streaming coverage will be of Short Track Speed Skating Trials on December 28. You can view premium live coverage and full-event replays of the Winter Olympics online at NBCOlympics.com and via the NBC SPORTS LIVE EXTRA APP starting February 6.
WHAT IF I DON’T HAVE A USERNAME AND PASSWORD WITH MY TV PROVIDER?
A username and password are required to verify your account status. Click the “Select TV Provider” drop down (below) and follow the steps to create a new account. The account creation process might require some verification, such as your account number, so you might want to have a recent bill handy.