Video

Q: Why do I have to enter my ZIP code and choose my television service provider?
See the FAQ about this at http://www.nbcolympics.com/video/whatsthis.html

Q: Can we watch video on nbcolympics.com outside of the United States?
Due to Olympic broadcasting regulations, NBC is only allowed to show Olympic content on the internet for the United States & U.S. Territories (including Puerto Rico). Users outside of those locations will have access to an extensive set of non-event video content on NBCOlympics.com..

Q: I've lost my login information. What do I do?
Go to http://www.nbcolympics.com/registration/login.html and choose "forgot your password?"

Q: Is it possible to watch the video in full screen?
Users that have Microsoft Silverlight installed will be able to watch the video in Enhanced Mode, which includes a larger size video and the ability to view up to four videos simultaneously.

Q: What is Enhanced Mode?
Enhanced Mode provides an unprecedented way to consume the 2000+ hours of Beijing 2008 Olympics content that will be made available on NBCOlympics.com. For more information about the enhanced player, click here: http://www.nbcolympics.com/newscenter/silverlight/index.html

Q: Can I watch Olympics video content on my phone?
Yes, NBC has a complete mobile site at http://mobile.nbcolympics.com.  For more information please check out:  http://www.nbcolympics.com/mobile.

Q: Can we watch video on nbcolympics.com outside of the United States?
NBC has the right to broadcast Olympic competition video on the internet for the United States & U.S. Territories (excluding Puerto Rico). Users outside of those locations will have access to a limited set of non-event content.

Q: How long is the video content available on the site?
All video content will be available for on-demand viewing until 12/31/2008

Q: What are the minimum web browser requirements for viewing video on nbcolympics.com?
Video is currently supported on the following browsers:
•         Internet Explorer 6, 7 for Windows (2003, XP SP2 or greater, and Vista)
•         Firefox 1.5, 2, 3 for Windows (2003, XP SP2 or greater, and Vista) and Macintosh (Intel only)
•         Safari 2, 3 for Macintosh (Intel only)

Q: What are the minimum hardware requirements for viewing video on nbcolympics.com?
For the best experience, NBC recommends the following minimum hardware and broadband connections:

(using Silverlight):
•         Standard Player: 2.4 GHz Pentium 4 with 512 MB RAM or Intel-based Macintosh, 512k broadband connection
•         Enhanced Player: 3.2GHz Pentium 4 with 1GB RAM or Intel-based Macintosh, 768k broadband connection
•         Live Video Control Room: 3.2GHz Pentium 4 with 1GB RAM or Intel-based Macintosh, 768k broadband connection

Machine and network conditions may vary during playback and affect the end-user experience.

Q: What is Microsoft Silverlight?
Silverlight is a lightweight, cross-platform web browser plug-in from Microsoft that enables rich multimedia experiences like the Enhanced Mode player on nbcolympics.com. You can learn more about Microsoft Silverlight at http://silverlight.net.

Q: Is Microsoft Silverlight required to watch video on NBCOlympics.com?
Windows XP, 2003, and Vista users will be able to watch all video content without installing Silverlight if they are using a supported version of Internet Explorer and have Windows Media Player installed.

The enhanced player experience is only available through Microsoft Silverlight. It includes a larger-size video and the ability to watch up to four simultaneous live events at once. For more information about the enhanced player, click here: http://www.nbcolympics.com/newscenter/silverlight/index.html

Q: Silverlight 2 is a “beta” product. Is it supported?
Yes, Microsoft Silverlight 2 Beta 2 is a fully supported product from Microsoft.

Q: What version of Mac OS X do I need to have installed?
Silverlight is supported on Intel-based computers running Mac OS X 10.4.8+ “Tiger” and 10.5+ “Leopard”. Silverlight 2 is not supported on PowerPC-based machines.

Q: How do I know if I have a PowerPC or Intel-based Macintosh?
In OS X, go to the Apple menu and choose "About this Mac." The "Processor" field will say what type of machine you have. Silverlight 2 is not supported on PowerPC-based machines.

Q: I have Silverlight 1 installed on my machine. Do I need to upgrade?
Yes. The NBC Olympics video player uses new features only available in Silverlight 2 beta 2. Silverlight is a small download and installs quickly. Silverlight 2 is backwards-compatible with Silverlight 1.

Q: I have run the Silverlight installation program several times but the website is asking me to install again.
Some users will not be able to upgrade Silverlight due to their OS settings. If you are seeing this issue then you should follow these steps:

1.    Uninstall Silverlight as described by this Silverlight support page: http://support.microsoft.com/silverlight#tab3  
2.    Restart your computer
3.    Visit http://www.nbcolympics.com/video/index.html
4.    Click on any of the videos
5.    When prompted, install Silverlight again
6.    When installation is complete, restart your browser
7.    Return to http://www.nbcolympics.com/video/index.html

Q: Why do I need to restart my browser after installing Silverlight?
Some users will be prompted to restart their browsers if they are upgrading from a previous version of Silverlight. In most cases, users will not have to restart their web browsers after installing Silverlight.

Q: How do I uninstall Microsoft Silverlight?
See the Silverlight support page at http://support.microsoft.com/silverlight#tab3

Q: I can view on-demand video content, but not the live video. I am using the Silverlight player.
The stream may be blocked by a network proxy that requires user authentication. Microsoft has confirmed that this is not currently supported in Silverlight 2.

Q: The site is making me provide my ZIP code and cable provider every time I access a video. Why?
Your web browser may have cookies disabled. You will need to enable cookies in your web browser

Q: How do I contact NBC about my experience on nbcolympics.com?
Please submit your feedback to feedback@nbcolympics.com