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FAQ: Olympics Live Video

FAQ: Olympics Live Video

All your questions about how to watch live events on NBCOlympics.com and in the NBC Sports app answered below.
Ready to watch now? Jump into the full schedule of Olympic live streams. Have questions? Read on!
 
 
Q: What is required for access to view "Live Streaming" video content?
A: You can access live streams of EVERY NBC Olympics event by authenticating with a cable, satellite, or telco or live streaming TV subscription through your service provider. There is no additional charge for this service, simply log into NBCOlympics.com using the Username and Password you use on your provider's website. If you do not have or do not know your login information, contact your service provider.

 

Q: Why is authentication being required?
A: Authentication supports our ongoing investment in sports programming for all of our platforms and is consistent with industry trends. Digital platforms require significant investment, and authentication allows us to capture the value of that investment, which in turn allows us to continue to provide cable/satellite/telco/live streaming service customers with high-quality sports coverage wherever and whenever they want at no additional cost. Of course, NBC Sports continues to make premier live sporting events and other sports programming available to all viewers on free over-the-air television through the NBC broadcast network.

 

Q: What are the minimum web browser and/or hardware requirements for viewing video on NBCOlympics.com?
 

Minimum Web Browser Compatibility:

  • Windows 10 Edge
  • macOS 10.12.6 and above
  • Window/macOS Chrome 61 and above
  • Window/macOS Firefox 56 and above
  • iOS 11 Safari and above
  • iOS 11 Chrome and above
  • Android 7 Chrome 61 and above
  • Android 8 Chrome 61 and above

 

Minimum Internet Compatibility: 

  • Broadband connection with 10+ Mbps

 

Supported Connected Devices:

  • Apple TV
  • Roku
  • Fire TV
  • Win 10, Xbox One
  • 2016 Samsung Tizen Smart TV
     
Mobile Devices with the following operating systems:
 
iOS
  • OS Version 8+
  • iPad 2+
  • iPad Air 1+
  • iPad Mini 1+
  • iPhone 4S+
Android​
  • Version 4.1 Jellybean
Q: Is video on NBCOlympics.com available in HD?
A: Yes, this online content is available in HD.

 

Q: Can we watch video on NBCOlympics.com outside of the United States?
A: Due to broadcasting regulations, NBC is only allowed to show NBC Sports content on the internet in the United States and U.S. Territories.

 

Q: Is it possible to watch the video in full screen?
A: Yes, you can click on the 'full screen' button that is located on the lower right corner of the video player control bar.

 

Q: What do I do when the video doesn't start, and is showing a spinner or black screen, or an error message.
A: Try the following steps:
  1. Refresh your browser
  2. Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content).
  3. If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your browser. You can select from the following supported browsers:
Q: The video stops playing completely.
A: Try the following steps:
  • Refresh your browser.
  • Clear your browser's cache and cookies. If the browser you're using or a page you're viewing is displaying problems, try to clear the browser's cache. If that doesn't fix the problem, try to clear the browser's cookies.
Q: I cannot hear any audio.
A: Try the following steps:
  • 1. Refresh your browser.
  • 2. If refreshing didn't help, try the following:
  • 2a.Adjust the volume control on your computer and speakers.
  • 2b.Adjust the volume control located in the lower left corner of the Player.
  • 2c. Restart your internet browser (Internet Explorer, Firefox, Chrome, etc.)
 
Q: My video is choppy or it keeps buffering.
A: Try the following steps:
  • 1. Refresh your browser
  • 2. Quit your browser application entirely (Ctrl+Q in Microsoft Windows or Command+Q in Mac OS), quit all other unnecessary applications running on your computer, then restart your browser. Avoid using multiple tabs.
  • 3. If using wireless internet (WiFi), connect directly to your modem or router with an Ethernet cable.
Q: What is "Live Streaming" video content?
A: NBCOlympics.com and its mobile/tablet applications will be the exclusive sources in the U.S. for LIVE video coverage of every Olympic event.

 

 

Q: I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies?
A:Yes, you will need to unblock 3rd party cookies, in order to view video. In current versions of Firefox, for instance, follow these steps:
  • 1. In the Firefox menu bar, go to Tools > Options
  • 2. In the Options screen, select Privacy
  • 3. Make sure that both "Accept cookies from sites" and "Accept third-party cookies" are checked.
  • 4. In the "Keep until:" dropdown, select either "they expire"or "I close Firefox"
  • 5. Click OK to close the Options screen.
  • 6. Force-reload the page by doing Shift-Reload (Hold down the Shift key on the keyboard, while clicking the Reload button in the browser's button bar.)
  • 7. The videos should now play successfully
Q: I get a "Video not loading" error that doesn't go away, what do I do?
A: Try the following Steps:
  • 1. Check your 3rd party cookies. You need them enabled (in Firefox, Chrome and Safari you set it directly, in IE you need to set a privacy level of "Medium High" or lower)
  • 2. Check to see if you have an anti-virus, anti-malware or other proxy software (such as Net Nanny) running on your machine or corporate/campus network that may be blocking (or impacting) access to the streams.

 

Mobile/Tablet/Connected TV FAQs:

 
Q: Can I watch NBC Olympics video content on my mobile device?
A: You can watch live events within the NBC Sports app on mobile and connected devices. Live event listings will also be available within the NBC Olympics app.

 

Q: Is there an NBC Sports Mobile or Tablet Application available?
A: Yes, there are two applications available for download. The NBC Sports app is available on your iOS, Android or Windows device, as well as connected TVs. NBC Scores app is available on iOS and Android devices.

 

Q: How do I unlock access to the live video coverage in the NBC Sports app?
A: You can access live streams of EVERY NBC Olympics event in the NBC Sports app by authenticating with a cable, satellite or telco or live streaming TV subscription through your service provider. There is no additional charge for this service, simply log into NBCOlympics.com using the Username and Password you use on your provider's website. If you do not have or do not know your login information, contact your service provider.

 

Q: Will there be a cost to download the NBC Sports or NBC Olympics applications?
A: No, all of the mobile and tablet offerings for NBC Sports and NBC Olympics will be free.

 

Q: What will be the minimum and optimal operating system requirements for using the Mobile and Tablet Applications?
A: The NBC Sports Mobile and Tablet Applications will support iPhone, iPod Touch, and iPad devices running on iOS 5.0 and above, and select Android handheld and tablet devices running on an operating system of 4.1 and above. To ensure the best user experience, make sure that your device has the most recent operating system.

 

Q: Can I watch live video on my mobile or tablet device if I am outside of the United States?
A: Due to broadcasting regulations, NBC is only allowed to show NBC Olympics content on the internet in the United States and U.S. Territories.

 

Q: In the NBC Sports app, the video on my device keeps buffering or is of poor quality. How can I fix this?
A: Watching video is available via a 3G or 4G connection, but to experience the highest quality of video, connect to a WiFi signal. You can also improve your video quality by making sure you have installed the latest operating system onto your device.

 

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