See below for frequently asked questions pertaining to streaming the Tokyo Olympic Games and Paralympic Games on the digital platforms of NBC Olympics.

Where can I watch the Tokyo 2020 Olympic Games? 

Here are all the ways to watch the 2020 Tokyo Olympics: 

  • To watch the Opening Ceremony, tune in to NBC’s first-ever live morning broadcast of the event at 7am ET July 23 on your local NBC network. NBC is the proud home for all U.S. coverage of the 2020 Tokyo Olympics. 

  • If you can’t watch every event live on NBC but want to see the top moments, sign up for a Peacock account (it’s free!). You’ll have access our always-on Tokyo NOW Channel starting July 22, where you can tune in anytime to catch the latest updates and highlights. Upgrade to Peacock Premium, only $4.99/month, for access to 2020 U.S. Men’s Olympic Basketball games, as well as select replays including the Opening Ceremony. 

  • If you want to watch Olympics coverage in Spanish, tune in to Telemundo, Universo and Telemundo Deportes.  

  • Live coverage, highlights, and commentary will also be available on the NBC App, NBCSN, the NBC Sports App, NBC's Tokyo 2020 Olympics App for TV*, Olympics Channel: Home of Team USA*, NBCOlympics.com, CNBC, GOLF Channel, and on the USA Network.   

Visit NBCOlympics.com for a full schedule of what to watch, where. 

*Only available for select providers. Call your cable company to see if you have access. 

How can I watch the 2020 Tokyo Olympics Games? 

Over Cable / Satellite / Antenna:  If you are a cable, satellite or telco TV subscriber you can watch the Tokyo Olympics live on NBC's broadcast network, NBCSN, the NBC Sports App, NBCOlympics.com, CNBC, GOLF Channel, USA Network and/or the Olympic Channel: Home of Team USA. Check your local NBC listings for tune-in times. If you can't find NBC on your channel lineup, please call your provider.  
 
On your Smart TV: If you have a smart TV or streaming stick, the easiest way to watch the Tokyo Olympics is to download the NBC Sports app or the NBC app to your television. You can log in with your TV provider credentials to unlock all live viewing and access to Olympic content.  Both apps are available on most streaming platforms, including Android TV, Apple TV, Google Chromecast, Fire TV, Roku devices, Samsung TVs, and more.  
 
On your Phone or Tablet: You can watch the Tokyo Olympics on-the-go by downloading the NBC Sports App or by visiting NBCOlympics.com on the web browser with your Apple device (iOS version 11 and above) or on your Android device (with an OS Version 5.0 and above). 
 
On your computer: You can stream the Tokyo Olympics at NBCOlympics.com using the Google Chrome, Microsoft Edge, macOS/iOS Safari, or Firefox web browsers. 

How do I unlock access to the live Tokyo Olympics coverage on the NBC Sports App or NBCOlympics.com? 

NBC Sports continues to make premier live sporting events and other sports programming available to all viewers on free over-the-air television through the NBC cable channel and through the both the NBC app and the NBC Sports app. To unlock online viewing within our apps or at NBCOlympics.com, you must log in using the credentials for your cable, satellite or telco TV subscription. If you do not have, or do not know, your log-in information please contact your service provider. There is no additional charge for logging-in online or in the app. 

Can I watch the Tokyo Olympic Games on Peacock?  

Peacock will show Tokyo Olympics highlights, including must-see moments from the Opening and Closing Ceremonies on NBC, as well as original documentaries and docuseries. To watch more extensive coverage, such as the full Opening Ceremony, please tune in to the live broadcast on NBC. 

Can I watch the Tokyo Olympics if I am out of the United States? 

Due to broadcasting regulations, NBC is only allowed to show Olympic content on the internet in the United States and U.S. Territories. Users outside of these locations will still be able to access an extensive set of non-event video content on NBCSports.com.  

Is it possible to watch the Tokyo Olympics video in full screen? 

Yes, you can click on the 'full screen' button that is located on the lower right corner of the video player control bar. 

Is video on NBCOlympics.com available in HD? 

Yes, this online content is available in HD. 

Is there an NBC Sports Mobile or Tablet Application available? 

Yes, there are applications available for download on your iPhone or Android handheld devices and your iPad or Android tablet devices. To see our full mobile application offerings, please check out this link: https://www.nbcsports.com/mobile 

What are the recommended web browser requirements for viewing video on NBCOlympics.com? 

Recommended web browser compatibility: 
Latest versions of: 
Google Chrome 
Microsoft Edge 
macOS/iOS Safari 
Firefox 
 
Please keep your browser updated to ensure the best experience. 

Internet Requirement: 
Broadband connection with at least 5 Mbps download speed 

What will be the minimum and optimal operating system requirements for using the Mobile and Tablet Applications for NBCOlympics.com? 

Apple (mobile)  
• iOS version 11 or greater 
 
Android  
• OS Version 5.0 or greater 

Will I have to restart my browser after installing Adobe® Flash®? 

Some users will be prompted to restart their browsers if they are upgrading from a previous version of Adobe® Flash®. In most cases, users will not have to restart their web browsers after installing Adobe® Flash® Player. 

What do I do when the video doesn't start, is showing a spinner or black screen, an error message, or stops playing completely during NBC’s coverage on the Tokyo Olympics? 

If you are watching online, try the following steps: 

  • Refresh your browser 

  • Upgrade your browser (Older browsers might not be offering you the premium in speed and security to view this content) 

If you would like the best viewing experience, we recommend that you upgrade to the most recent version of your browser. You can select from the following supported browsers: 

  • Firefox 

  • Google Chrome 

  • Microsoft Edge 

  • Safari 

If you are watching through our app, try the following steps:  

  • Check internet or signal strength 

  • Uninstall and then reinstall the app on your device 

  • Turn off/on devices and check for any software updates available 

  • Unlink from the provider in the device settings and then relink to the provider 

What should I do if I can't hear any audio on NBC’s coverage of the Tokyo Olympics? 

If you are using a web browser, try the following steps: 

  1. Refresh your browser. 

  1. If refreshing didn't help, try the following: 

  1. 2a. Adjust the volume control on your computer and speakers. 

  1. 2b. Adjust the volume control located in the lower left corner of the Player. 

  1. Restart your internet browser (Internet Explorer, Firefox, Chrome, etc.) 

  1. Ensure that the volume is turned up on other video players, such as Quicktime, Real Player, or Windows Media player, as this might affect the video player sound. 

If you are using the NBC app or NBC Sports app, try the following steps: 

  • Close the app, make sure any device silent mode switches are set to off, then attempt to launch the app. 

  • Uninstall and then reinstall the app on your device 

  • Turn off/on devices and check for any software updates available 

  • Allow Bluetooth and location services on device and in app 

  • Unlink from the provider in the device settings and then relink to the provider 

What should I do if my video is choppy or keeps buffering on the NBC coverage of the Tokyo Olympics? 

If you are watching online, try the following steps: 

  • Refresh your browser 

  • Quit your browser application entirely and all other unnecessary applications running on your computer, then restart your browser. Avoid using multiple tabs. 

  • If using wireless internet (Wi-Fi), connect directly to your modem or router with an Ethernet cable. 

 

If you are watching through our app, try the following steps:  

  • Check internet or signal strength 

  • Uninstall and then reinstall the app on your device 

  • Turn off/on devices and check for any software updates available 

  • Unlink from the provider in the device settings and then relink to the provider 

I have run the Adobe® Flash® installation program several times but the website is asking me to install again; what do I do? 

Some users will not be able to upgrade Adobe® Flash® due to their OS settings. If you are seeing this issue then you should follow these steps: 
1. Uninstall Adobe® Flash® as described by this Adobe® Flash® support page: 
https://helpx.adobe.com/flash-player.html 
2. Restart your computer 
3. Visit https://www.nbcsports.com/live 
3a. Click on any of the videos 
4. When prompted, install Adobe® Flash® again 
5. When installation is complete, restart your browser 
6. Return to https://www.nbcsports.com/live 

I am experiencing issues playing video, does it matter that I have blocked 3rd party cookies? 

Yes, you will need to unblock 3rd party cookies, in order to view video. In current versions of Firefox, for instance, follow these steps: 
 
1. In the Firefox menu bar, go to Tools > Options 
2. In the Options screen, select Privacy 
3. Make sure that both "Accept cookies from sites" and "Accept third-party cookies" are checked. 
4. In the "Keep until:" drop-down, select either "they expire" or "I close Firefox" 
5. Click OK to close the Options screen. 
6. Force-reload the page by doing Shift-Reload (Hold down the Shift key on the keyboard, while clicking the Reload button in the browser's button bar.) 
7. The videos should now play successfully 

In the NBC Sports Application, the video on my device keeps buffering or is of poor quality. How can I fix this? 

Watching video is available via a 3G or 4G/LTE connection, but to experience the highest quality of video, connect to a Wi-Fi signal. You can also improve your video quality by making sure you have installed the latest operating system onto your device. 

When I load the NBC Sports Mobile and Tablet Applications, an error message displays saying I do not have a data connection. What does this mean? 

If you are receiving an error message stating there is no data connection, make sure you are connected to a 3G, 4G/LTE or Wi-Fi network. You can check the status of your connection in the Settings section of your device. Note: If your device is in "Airplane Mode", you will not have a data connection and will need to turn the setting off. Video will work with 3G or 4G/LTE connection, however, to experience best video quality connect to Wi-Fi network when available. 

Still need assistance after reviewing our Frequently Asked Questions?

Answer: Reach out via the chat or email options available on this webpage. For email messages: Please provide us with as much information about your issue as possible including the device you are using, the content that you are streaming, and what error is occurring. You can contact us at: olympicsupport@nbcolympics.com